Frequently Asked Questions
1xbdt FAQ — answers to all your questions
From opening an account to bonuses, deposits and withdrawals, games and security — all the details you need in one place.
Even when your experience at 1xbdt is going smoothly, questions can come up from time to time. On this page we have organized the most frequently asked questions from Bangladeshi players into five sections — account registration, deposits and withdrawals, games and betting rules, bonuses and promotions, and safety and responsible gaming. If you do not find your answer here, our 24/7 Bengali live chat support is always available to help.
Account and Registration
The registration process at 1xbdt is very fast — it can be completed in just a few minutes. You need to fill out the form using a valid mobile number or email address. Once you receive the verification code, your account becomes active and you can access the platform right away.
No, each person may hold only one account at 1xbdt. Opening multiple accounts goes against our rules and carries the risk of bonus cancellation or account suspension. Managing a single account with accurate information keeps your experience secure.
To verify your identity at 1xbdt, you will generally need a scanned copy of your National ID (NID) or passport. In some cases, proof of address may also be requested. Once verification is complete, your withdrawal limit increases and your account security becomes stronger.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and use the OTP code you receive to set a new password. The process takes 2–5 minutes to complete. If you have trouble, let us know via live chat.
1xbdt is only for individuals aged 21 or older. Providing a false age during registration is not allowed. If we have doubts about your age during verification, we may request documents and reserve the right to temporarily suspend the account.
Deposits and Withdrawals
Funds deposited at 1xbdt via bKash are generally credited to your account instantly. Once the payment is confirmed, you will receive an SMS or in-app notification. In rare cases, network issues may cause a delay of 5–10 minutes. If there is a problem, contact live chat with your transaction ID.
The minimum deposit at 1xbdt is ৳500 and the minimum withdrawal is ৳800 — this applies to all payment methods including bKash, Nagad, Rocket and Upay. If your balance is below the required threshold, you will not be able to withdraw until it is reached.
The withdrawal process at 1xbdt is generally completed within 10 to 45 minutes, whether via Nagad or Rocket. During peak hours it may take a little longer, but most requests are resolved within this timeframe.
1xbdt does not charge any transaction fees. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply charges according to their own policy. It is a good idea to check the fee structure in the relevant app before making a transaction.
Select Upay from the cashier section of 1xbdt, send the specified amount to the number shown, and save the payment reference number. The system will automatically verify and update your balance. The minimum deposit amount is ৳500.
Games and How to Play
Go to the cricket section of 1xbdt and choose your preferred match from the list of BPL season fixtures. You can place bets on various markets including match winner, toss and top batsman. With the live betting option you can also update your bets while the match is in progress. Read the odds and terms carefully before placing each bet.
RTP (Return to Player) is the average rate at which a game returns a portion of total bets to players over the long term. Volatility, or variance, refers to the frequency and size of wins — high volatility games pay out larger wins less often, while low volatility games pay out smaller wins more frequently. This information helps you choose the right game.
Yes, the 1xbdt platform is fully mobile-optimized. You can play directly in the browser on both Android and iOS devices — no separate app download is needed. Slots, live casino and cricket betting all work smoothly on mobile.
The 1xbdt live casino section offers live blackjack, live roulette, live baccarat and various game shows with real dealers. Games from leading providers such as Evolution Gaming and Ezugi are available here. HD video streaming ensures an authentic real-feel experience.
Yes. The 1xbdt sports betting section allows you to bet on T20 World Cup, IPL and other international cricket tournament matches. Bangladesh Tigers matches are specially highlighted. There are also betting opportunities on football and kabaddi.
Every game at 1xbdt is powered by certified Random Number Generator (RNG) technology, which ensures that every result is completely random and not predetermined. Live games are broadcast from third-party verified studios. Fair play is our core commitment.
Bonuses and Promotions
New members at 1xbdt receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example, if you deposit ৳2,000 you will receive a ৳3,000 bonus, making your total balance ৳5,000. The bonus is automatically added at the time of your first deposit after opening an account.
A wagering requirement is a specific multiplier that determines how much you need to bet using bonus funds. The wagering requirement for the 1xbdt welcome bonus is 15x. This means that if you receive a ৳1,000 bonus, you need to place ৳15,000 worth of bets before the bonus balance becomes withdrawable.
The 1xbdt VIP program has four tiers: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%) and Platinum (up to 1.5%). By playing regularly and staying active on the platform, you can gradually move up to higher tiers.
1xbdt regularly runs reload bonuses, free spin offers and special cricket season promotions. VIP members receive weekly cashback. Updates on the latest offers are available on the promotions page and by email. Read the terms carefully before accepting a bonus.
Most bonuses can be used in the slots, live casino and sports betting sections. However, some specific promotions may apply only to certain sections. Each bonus page clearly states which games it applies to. Following the bonus terms will keep things straightforward.
Safety and Responsible Gaming
Yes, 1xbdt uses SSL encryption technology to keep all your personal and financial information secure. Our payment gateway is directly connected to bKash, Nagad, Rocket and Upay, so there is no opportunity for any information to pass through a third party.
You can activate an additional verification layer to strengthen the security of your 1xbdt account. Go to login settings and turn on mobile number-based OTP or email verification. This is effective in preventing unauthorized access. Stay extra cautious when logging in from an unfamiliar device.
1xbdt believes in responsible gaming. If you feel that betting is getting out of your control, use our self-exclusion tool — it can temporarily or permanently close your account. Visit the responsible gaming page for more details.
Yes, under 1xbdt's responsible gaming tools you can set daily, weekly or monthly deposit limits. Once a limit is in place, you will not be able to deposit beyond the set amount. This is a practical way to prevent overspending. You can also get help via live chat to change the settings.
The 1xbdt support team is available 24/7 in Bengali via live chat. Click the live chat icon anywhere on the page for immediate assistance. To contact us by email, write to [email protected]. Phone or WhatsApp support is not available.
Still have questions? Talk to support
Our Bengali support team is ready to answer any of your questions around the clock, 24 hours a day. Contact us via live chat or browse our detailed guides.